Return and Refund Policy

Last Updated: November 14, 2024

Thank you for choosing D & D Marine Sales and Services. We value your satisfaction and stand by the quality of our marine equipment and parts. Should you need to make a return or exchange, we are here to assist.

Return Policy

We offer a 30-day return window for eligible items, counted from the date of purchase. To qualify, returned items must be in their original, unused condition and packaging.

How to Initiate a Return

Email our team at sales@ddmarinesales.com with your order number and reason for return. We’ll provide detailed instructions to ensure a smooth return process.

Return Shipping

Return shipping fees are the responsibility of the customer unless the return is due to an incorrect or defective item. We recommend using a traceable shipping option for safe delivery.

Refund Policy

Once we receive your return, we’ll inspect it and update you on the status. Refunds for approved returns will be issued to your original payment method within 7 days.

Need Help with a Refund?

If you haven’t received a refund after the expected time, please contact your bank or credit card provider for processing updates. For any remaining issues, reach out to us at sales@ddmarinesales.com.

Exchanges

For exchanges, please contact our customer service team for assistance. We’ll work with you to ensure a quick replacement.

Damaged or Defective Items

If you receive a damaged or defective item, please get in touch with us immediately at sales@ddmarinesales.com. We’ll arrange a replacement or refund promptly to minimize any inconvenience.

Contact Information

For questions or assistance with your return, reach us at:

D & D Marine Sales and Services
8401 Noland Rd, Kansas City, MO 64138, United States
Email: sales@ddmarinesales.com
Phone: +1 (816) 287-9886